At Hamiva.xyz, we are committed to ensuring your satisfaction with our products and services. We understand that sometimes a return may be necessary, and we aim to make the process as smooth as possible for our customers. This Return Policy explains how we handle returns, refunds, and exchanges.

1. General Return Policy

We accept returns for most items purchased from Hamiva.xyz, provided that the products meet the following conditions:

• The item must be in its original condition, unused, and undamaged.
• The item must be returned within 30 days from the date of purchase.
• The item must be in its original packaging with all tags, labels, and instructions included.

2. Eligibility for Returns

Not all products are eligible for returns. The following items are non-returnable:

• Gift cards and downloadable products.
• Custom or personalized items.
• Items marked as “Final Sale” or “Non-returnable” at the time of purchase.
• Perishable goods or items that have been opened and used.

3. Return Process

To initiate a return, please follow these steps:

• Contact our customer support team at [email address] to request a return authorization.
• Provide your order number, the item(s) you wish to return, and the reason for the return.
• Once your return request is approved, you will receive a return authorization number and further instructions on how to return the item(s).
• Pack the item securely in its original packaging, including all accessories, manuals, and documentation.
• Ship the item to the address provided by our customer support team.

4. Refunds and Exchanges

• Refunds: Once we receive the returned item and verify that it meets the return requirements, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow up to 10 business days for the refund to appear on your statement.
• Exchanges: If you prefer an exchange for a different size, color, or item, we will process the exchange once we receive the original item. The exchanged item will be shipped to you at no additional charge, subject to product availability.

5. Shipping Costs

• Return Shipping: You are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., defective or incorrect items). We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.
• Original Shipping Fees: Original shipping charges are non-refundable, except in cases where the return is a result of an error on our part.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact our customer support team within 7 days of receiving your order. We will issue a full refund or replacement at no extra cost, including return shipping fees. Please provide clear photos or videos of the damage to assist in processing your claim.

7. Restocking Fees

In some cases, a restocking fee may apply. This fee will be deducted from your refund and will be specified at the time of return authorization. Restocking fees typically apply to large or bulky items or items that have been used.

8. International Returns

For international customers, please note that the return process may differ slightly. You are responsible for all customs duties, taxes, and shipping fees associated with returning items. We recommend checking with your local customs office to understand any additional charges before returning your items.

9. Refund Processing Time

Once your return is received and processed, refunds will be issued to your original payment method. Please note that processing a return and issuing a refund may take up to 10 business days. Your bank or payment provider may take additional time to post the refund to your account.

10. Gift Returns

If you received an item as a gift, you may return it for a refund or exchange. The refund will be issued to the original purchaser’s payment method, unless you have a gift receipt, in which case you will receive store credit for the returned item.

11. Contact Us

If you have any questions or concerns about our return policy, please do not hesitate to contact our customer service team. We are here to assist you with any issues you may encounter during the return process.

• Address: 3270 Donnell Dr, Forestville, MD 20747, United States
  Phone: +13012819024
  Email: admin@hamiva.xyz

12. Policy Changes

Hamiva.xyz reserves the right to update or modify this Return Policy at any time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting. We encourage you to review this policy regularly to stay informed about our return procedures.