At Hamiva.xyz, we are committed to providing our customers with high-quality products that meet the highest standards of craftsmanship and durability. Our warranty policy is designed to ensure that you have a positive experience with our products and to provide peace of mind in case of any unexpected issues. Below, we outline the details of our warranty coverage, including what is covered, the duration of the warranty, how to make a claim, and any exclusions.

1. Warranty Coverage

Hamiva.xyz offers a warranty on all products purchased through our website. This warranty ensures that your product is free from defects in materials and workmanship for a specific period from the date of purchase, subject to the terms and conditions outlined below. Our warranty policy applies only to products that are purchased from Hamiva.xyz and not from third-party sellers.

2. Duration of the Warranty

The duration of the warranty depends on the specific type of product you have purchased. Generally, the warranty lasts for one year from the date of purchase. However, certain products may have extended warranty periods, which will be clearly indicated on the product page at the time of purchase. Please refer to the product’s description for specific warranty details.

3. What is Covered Under the Warranty

The warranty covers defects in materials and workmanship that occur under normal usage conditions. This includes:

• Manufacturer defects: If the product has an issue that can be attributed to a manufacturing error.
• Defects in materials: If the materials used in the product fail or deteriorate prematurely due to poor quality.
• Functionality issues: If the product does not perform as advertised due to internal malfunctions or defects.

If any of the issues listed above arise during the warranty period, we will repair or replace the product free of charge, as outlined in our warranty policy.

4. What is Not Covered Under the Warranty

While we strive to provide the best quality, there are certain conditions that are not covered under our warranty. These include:

• Normal wear and tear: Products that have experienced normal usage over time, such as wear on fabrics, fading, or gradual depreciation, are not covered under the warranty.
• Damage due to misuse or abuse: If the product is damaged due to improper use, such as dropping, bending, or mishandling, this will not be covered under the warranty.
• Accidental damage: Damage resulting from accidents, spills, or exposure to extreme conditions (e.g., fire, water damage) is not covered.
• Unauthorized repairs or modifications: If the product has been altered or repaired by someone other than an authorized Hamiva.xyz technician, the warranty will be void.
• Products purchased from third-party sellers: Any products purchased from third-party sellers or unauthorized resellers are not eligible for warranty coverage.

5. How to Make a Warranty Claim

If you believe your product is defective and falls under the warranty coverage, please follow these steps to make a warranty claim:

• Step 1: Contact our Customer Support Team: Reach out to our customer service team via email or phone within the warranty period. Please provide your order number, a description of the issue, and photos or videos showing the defect (if applicable).
• Step 2: Provide Proof of Purchase: A valid proof of purchase (such as an order confirmation email or receipt) is required to process your warranty claim.
• Step 3: Evaluation: Once we receive your claim, we will review the information and assess whether the product is eligible for warranty service. If necessary, we may request that you send the product back to us for further evaluation.
• Step 4: Resolution: If your claim is approved, we will either repair or replace the defective product at no cost to you. In some cases, we may offer you a store credit or refund, depending on the nature of the issue and the availability of the product.

6. Return Shipping and Handling

If a return of the product is required for warranty evaluation, the customer is responsible for the return shipping costs unless the defect is clearly covered under the warranty. If we determine that the product is defective and the claim is valid, we will reimburse the return shipping costs. Please keep your shipping receipts as proof for reimbursement.

7. International Warranty Claims

For customers outside the country where the product was purchased, warranty claims will be handled in the same way as domestic claims. However, customers may be responsible for any international shipping charges, customs duties, or taxes that apply. Additionally, the warranty terms and coverage may be subject to local laws, and some restrictions may apply in certain regions.

8. Warranty for Refurbished or Outlet Products

Products purchased from our outlet section or refurbished products are covered under a limited warranty. The warranty period for these products may be shorter than that of new items. Please check the specific product description for details on the warranty coverage for refurbished or outlet products.

9. Warranty Transferability

Our warranty is non-transferable and applies only to the original purchaser of the product. If you purchased the product as a gift or transferred ownership of the item to someone else, the warranty may not apply unless otherwise specified.

10. Warranty Limitations

While we strive to provide excellent customer service and warranty coverage, there are certain limitations to our liability. Under no circumstances will Hamiva.xyz be responsible for indirect, incidental, or consequential damages, such as lost profits, lost business, or personal injury, even if we have been advised of the possibility of such damages.

11. Warranty Disclaimer

Hamiva.xyz makes no other warranties or representations beyond those outlined in this policy. All other warranties, whether express or implied, including implied warranties of merchantability or fitness for a particular purpose, are disclaimed to the fullest extent permitted by law.

12. How to Contact Us

If you have any questions regarding the warranty policy or need assistance with a warranty claim, please do not hesitate to contact our customer support team:

• Address: 3270 Donnell Dr, Forestville, MD 20747, United States
  Phone: +13012819024
  Email: admin@hamiva.xyz
• Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (GMT)

Our team is here to assist you and ensure that your warranty claim is handled quickly and efficiently.

13. Modifications to the Warranty Policy

Hamiva.xyz reserves the right to modify or update this warranty policy at any time. Any changes will be reflected on this page, and we encourage you to review it periodically for the most current terms. Your continued use of our products after such modifications will be deemed acceptance of the updated warranty policy.

14. Conclusion

At Hamiva.xyz, we are dedicated to offering our customers high-quality products and excellent service. Our warranty policy is part of our commitment to ensuring that you are fully satisfied with your purchase. If you experience any issues with your product, please don’t hesitate to contact us, and we will do our best to resolve the issue promptly.